U S R A, Inc. ratings, reviews and complaints - Energy Management and Conservation Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to achieve the reduction in utility bills and savings and is not refunding the retainer according to their guarantee. Other customers claim calls and faxes are not answered. In some cases, customers complain that the recommended savings and drop in usage were a result of operational changes and downsizing, or that they did not see any reductions in unit costs. The company responds to most complaints by stating an audit is being conducted without addressing the allegations contained in the complaints. In some cases, the company denied refunds claiming savings were achieved, or the client failed to use their recommendations. In other cases, refunds were provided. In a few cases, the company claims the customer failed to provide copies of their utility bills to complete services. Some customers disputed the response claiming that the audit has been going on for months and no return calls are made. In one case, the refund promised was not delivered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against U S R A, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is utilities and energy usage auditing.

Primary Contact:	James Valgean (President)
Business Started:	1/1/1981
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in U S R A, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Utilities Systems & Rates Auditing, Inc.

USRA

Websites:
There are no additional web sites.

Contacts:

Timothy Sweany (Partner)

Glen Smith (Partner)

Reputation Report

U S R A, Inc.

Complaints and Resolutions

Other Information