Complaints for U S Telecom in Ontario, CA - 100107904

305 North Sacramento Avenue
Ontario, CA 91764 | Get Directions

(800) 818-9777

http://www.us-telecom.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends out fraudulent invoices for services never rendered asking for payment of $175.00. ~~The company responds to some complaints by advising complainants the invoice they received was NOT for services rendered but instead for preventative maintenance for the year to come. According to the company an invoice is sent out once a year for a full service maintenance agreement to all the companies in thier database. This invoice is optional; it is not a mandatory service. The company contends that the invoice has disclosures that it is not a bill.

Complaint Closing Statistics

0 complaints against U S Telecom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

U S Telecom complaints