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U S Telecom

  169 inquiries |
Telephone Communications Service

305 North Sacramento Avenue
Ontario, CA 91764
| Get Directions

(800) 818-9777

http://www.us-telecom.com

Company Rating

D

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company sends out fraudulent invoices for services never rendered asking for payment of $175.00. ~~The company responds to some complaints by advising complainants the invoice they received was NOT for services rendered but instead for preventative maintenance for the year to come. According to the company an invoice is sent out once a year for a full service maintenance agreement to all the companies in thier database. This invoice is optional; it is not a mandatory service. The company contends that the invoice has disclosures that it is not a bill.

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Complaint Closing Statistics

0 complaints against U S Telecom closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company is providing telecom maintenance services.

Primary Contact: David Bell (President)
Business Started: 5/9/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company mails misleading solicitations to area businesses for phone service charges. Some business owners who received the invoices report they have no knowledge of any prior business contact with the company and they believe the invoice is a scheme to get unsuspecting businesses to pay for services that were never rendered.~~We urge caution! It is against U.S. Postal Service regulations to mail a bill or invoice that is actually a solicitation unless it bears a clear disclaimer that such unsolicited invoice is for information only and not a request to pay. The best protection against phony invoices is knowledge and vigilance. Businesses should alert their bill-payers to be on the lookout for disguised solicitations; carefully review invoices from companies with which they do not normally do business; establish effective internal controls for the payment of invoices and verify all invoices with the person who gave authorization. Some solicitations could violate the law if they misrepresent information. The U.S. Postal Service requires solicitations that look like invoices bills or account statements to carry one of the following notices: ~~THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER or~~THIS IS A SOLICITATION FOR AN ORDER OF GOODS OR SERVICES OR BOTH AND NOT A BILL INVOICE OR STATEMENT OF ACCOUNT DUE. YOU ARE UNDER NO OBLIGATION TO MAKE ANY PAYMENTS ON ACCOUNT OF THIS OFFER UNLESS YOU ACCEPT THIS OFFER.~~This disclaimer must be in very large (at least 30-point) type and must be in boldface capital letters in a color that contrasts prominently with the background against which it appears. The disclaimer must not be modified qualified or explained such as with the phrase """"Legal notice required by law."""" It must be the one prescribed in the statute or alternatively the following notice prescribed by the U.S. Postal Service: THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER. ~~~~~~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

UST Dry Utilities, Inc.
UST
CCG
California Consulant's Group
UST, Inc

Websites:

Contacts:

Monique Santini

Other Categories:

Addresses: