Complaints for Union Capital, LLC in Laguna Hills , CA

23046 Avenida De La Carlota, Suite 600
Laguna Hills , CA 92653 | Get Directions

http://unioncapital-llc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege, the company fails to fund loans as agreed, excessive delays in funding, or, they experience great difficulty obtaining refunds of deposits or advance lease payments. Some complainants claim they pay $10,000 or more by request of the company, only to be advised a few days later funding is unavailable. When refunds are requested, calls are not returned, letters are not answered, or in some cases, partial amounts are awarded along with statements of explanation justifying the retention of the complainants funds. Most complainants are not satisfied, and contend they should be entitled to a full refund since the company failed to fund leases, thereby breaching the terms of the agreement. The company responds in some cases by disputing the complaintants allegations, implying that complainants caused the funding problem by failing to provide requested information, or falsifying credit information. They contend, their customer agreement contains provisions which entitle them to retain some or all of any advance payments as compensation for their funding efforts. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Union Capital, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Union Capital, LLC complaints