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Union Veterinary Associates LLC complaints

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988 College Road
Union, MO 63084 | Get Directions

(636) 583-3066

http://www.unionveterinaryasso...

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Total Amount in Dispute:
$3.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Union Veterinary Associates LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Union Veterinary Associates LLC

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8/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

8/2/2024

I received a email with an invoice on the 12th of the month. I emailed back and said I would not pay over the phone as it's a 3 credit card charge. I told them I would send a check and they would get it soon to avoid, the charge. They admitted that their Postal Service is messed up and have not received the check yet for $151. They sent me an invoice on the 15th of that month for an extra three dollars. I can send you the invoice for proof. This company when I called them refused to take the three dollars off. I explained that it was extremely unethical that they charge me $3.00 days after they sent me an invoice. They said they do this with all of their customers and that I am not the first one to complain. They are going to continue to charge me three dollars every month on the 15th if I don't pay the three dollars pass the 151 that I already sent a check for. Resolution Sought I want a refund I do not want to pay three dollars and send them another check just for them to treat me and other clients like shit my desired outcome with that would be that they do allow a 30 day grace period and not charge new clients and even remaining customers extra money just so they can make more money on charge every month .

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