Union Veterinary Associates LLC

Extremely Unethical Company

After receiving an invoice on the 12th of the month and given a choice between sending a check or paying over the phone with a 3% credit card charge I chose to send a check. I then received an additional charge because I did not pay before the 15th of the month as apparently they at 1.5% charge to your bill. I was not given a 30 day grace period. After calling and asking them to drop the charge as I had already sent a check and it made no sense to send another check for 3 dollars, especially when I was sent the bill on the 12th of the month and not given anytime for the check to come through the mail. The receptionist admitted that they were having huge problems with their mailing system and weren't getting checks right away, but still refused to drop the charge. I spoke with the owner and after getting told that I was doing too much for three dollars and that she had no respect for people who don't pay their bills (of course they still accepted my check when it arrived) and that she charge every single one of their clients extra money every 15th of the month without a thirty day grace period. I don't even live in the same state. Seems extremely unethical to continuously charge your clients on the 15th of every month even if they get billed a couple days before. Absolutely disgraceful behavior.

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