Complaints for United Air Comfort, Inc. in Deerfield Beach, FL

400 Fairway Drive Suite 102
Deerfield Beach, FL 33441 | Get Directions

(954) 596-8581

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the quality of work provided for duct cleaning, repairs, or tune up services. In other cases, customers complain that after giving deposits and signing contracts to replace windows,the company fails to perform and doesn't respond to repeated calls. Some people complain the company's advertising is misleading. Other customers allege the company's charges are excessive, and that technicians performing the work are incompetent. Some complain the company misrepresents the need for repairs, and, they attempt to charge for unnecessary services. In some cases, the company's technicians allegedly caused damage during repair attempts.

The company responds to complaints by offering additional repairs for additional fees, or offers to re-evaluate repairs and fees charged for repairs. To complaints pertaining to damages, the company responds by offers to repair damages on condition that customers sign a release of liability. Some complaints are unresolved, meaning the customers are not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against United Air Comfort, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Air Comfort, Inc. complaints