United Air Comfort, Inc.

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the quality of work provided for duct cleaning, repairs, or tune up services. In other cases, customers complain that after giving deposits and signing contracts to replace windows,the company fails to perform and doesn't respond to repeated calls. Some people complain the company's advertising is misleading. Other customers allege the company's charges are excessive, and that technicians performing the work are incompetent. Some complain the company misrepresents the need for repairs, and, they attempt to charge for unnecessary services. In some cases, the company's technicians allegedly caused damage during repair attempts.

The company responds to complaints by offering additional repairs for additional fees, or offers to re-evaluate repairs and fees charged for repairs. To complaints pertaining to damages, the company responds by offers to repair damages on condition that customers sign a release of liability. Some complaints are unresolved, meaning the customers are not satisfied with the company's response.

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