Complaints for United Debt Recovery in Irvine, CA

2967 Michelson Drive, Suite G-523
Irvine, CA 92612 | Get Directions

(800) 765-0507

http://www.uniteddebtrecovery....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to provide services and dissatisfaction with the program. Complainants allege the company advises them to stop paying their creditors resulting in collection calls, wage garnishments, and lawsuits. Clients further allege the company fails to contact creditors, does not settle debts, and fails to return calls or provide assistance. Most complainants are dissatisfied with the company's refusal to issue refunds when services are not provided.

The company responds to some complaints by denying refunds indicating their fees are non refundable and that the customer was informed about their program. The company also responds by stating they cannot foresee or forestall a creditor who pursues legal action. In some cases the company issued partial refunds, advised customers that their creditors were contacted, or offered to continue services.

Complaint Closing Statistics

0 complaints against United Debt Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Debt Recovery complaints