United Debt Recovery ratings, reviews and complaints - Debt Relief Services - requested information not provided to BBB

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to provide services and dissatisfaction with the program. Complainants allege the company advises them to stop paying their creditors resulting in collection calls, wage garnishments, and lawsuits. Clients further allege the company fails to contact creditors, does not settle debts, and fails to return calls or provide assistance. Most complainants are dissatisfied with the company's refusal to issue refunds when services are not provided.

The company responds to some complaints by denying refunds indicating their fees are non refundable and that the customer was informed about their program. The company also responds by stating they cannot foresee or forestall a creditor who pursues legal action. In some cases the company issued partial refunds, advised customers that their creditors were contacted, or offered to continue services.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against United Debt Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing debt consolidation services.

Primary Contact:	Rose Loomis (Customer Service)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Typically these companies advertise via websites or on the radio that they are able to settle debts for far less than the amount owed, can stop creditors calls, and that the process is more effective than those provided by Credit Counseling Services. Complaints about similar offers generally allege: that creditors continue to harass them, fees and interest continue to accrue, their credit is worse than before, that creditors were not contacted, and creditors sue for payment. Specifically, these companies rely on negotiating with the creditors for a lump sum payment, which generally requires the consumer to withhold payments for an extended period of time. Also, the fees for these services are generally required to be paid in advance before any services are performed. It is during this time that the creditors will likely take steps to secure payment, such as; telephone calls, derogatory credit reporting, arbitrations or law suits. For the foregoing reasons, we advise caution in dealing with debt negotiation/settlement companies.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Help With Debt

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

United Debt Recovery

Complaints and Resolutions

Other Information