Complaints for United Engine Rebuilding in Compton, CA

537 East Carlin Avenue
Compton, CA 90222 | Get Directions

(323) 585-3333

http://www.unitedengine.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege poor workmanship on installations or that engines are installed defective or inoperable. Other customers complain of delays in work completion or failure to provide adequate replacement engines when defective engines are returned. The company responds to some complaints by agreeing to provide assistance conditional upon the customer being able to produce original receipts or by offering replacement engines with no warranties due to the original warranty being expired. The company offers additional repairs or adjustments in other cases. One complaint remains unresolved meaning the customer is not satisfied with the company's response. The majority of complaints remain unanswered by the company.

Complaint Closing Statistics

0 complaints against United Engine Rebuilding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Engine Rebuilding complaints