United Engine Rebuilding ratings, reviews and complaints - Engine Rebuilding and Exchange Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege poor workmanship on installations or that engines are installed defective or inoperable. Other customers complain of delays in work completion or failure to provide adequate replacement engines when defective engines are returned. The company responds to some complaints by agreeing to provide assistance conditional upon the customer being able to produce original receipts or by offering replacement engines with no warranties due to the original warranty being expired. The company offers additional repairs or adjustments in other cases. One complaint remains unresolved meaning the customer is not satisfied with the company's response. The majority of complaints remain unanswered by the company.

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Complaint Closing Statistics

0 complaints against United Engine Rebuilding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is rebuilding engines and repairing cars.

Primary Contact:	Luis Perez (Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law requires automotive repair dealers to register with the State Department of Consumer Affairs and requires them to display their registration number along with an advisory of consumer rights relating to their industry. The Bureau of Automotive Repair maintains records and has regulatory authority over all repair shops in California. They can be reached at 800-952-5210 for license verifications questions or complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

United Engine Cores

Websites:
There are no additional web sites.

Contacts:

Julio Ramirez (Assistant Manager)

Addresses:

539 East Carlin Avenue, Compton, CA, 90222-2311