Complaints for United Funding Group, Inc. in Aliso Viejo, CA

1 Argonaut, Suite 201
Aliso Viejo, CA 92656 | Get Directions

(949) 540-1800

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to return deposits given when leases, or loans are not funded and that phone calls are not beingreturned. One customer states the company cashed a desposit check, and neglected to issue a payment to the vendor.

The company responds to complaints by explaining their policy, or claiming there was fraud attempted on the account. The company's policy stipulates that upon approval from the lessor, should the lessee not allow the lessor to complete the transaction for any reason, the lessor will accept a $100 forfeit of the deposit.

Complaint Closing Statistics

0 complaints against United Funding Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

United Funding Group, Inc. complaints