Find a reputable business?

Complaints and Resolutions

United Parcel Service complaints

Read Complaints File Complaint View Full Report

55 Glenlake Parkway
Atlanta, GA 30328 | Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$83,569.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

167 complaints against United Parcel Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
32	Agreed to make an adjustment
0	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
124	Unanswered

167 complaints against United Parcel Service

Sort by

5/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

I requested package pickups from UPS for product returns for Amazon. The UPS driver left labels, however failed to pickup packages, I am a person with a disability and can't return them myself. I was extremely dissatisfied with the service, especially since UPS charges for the service. Resolution Sought Pick-up the large packages and not charge me for it.

Company Response

5/1/2024

Thank you for notifying us regarding this concern. We are dedicated to delivering exceptional service to each of our customers. We deeply regret any inconvenience or frustration caused by this recent experience. A member of our team will reach out to customer shortly to discuss the details of their concerns. We thank them for their patience as we work to resolve this matter.

5/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $133.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

Shipped a package from Somerset pa 15501 to greenville North Carolina. I got notified that the package was damaged and they discarded it they should have sent it back to me but threw it in the garbage So I filed a claim for 250.00 which is the value of the package I sent and they only agreed to send me 133.00 so I called them multiple times and made sure that the reimbursement check was getting sent to Somerset pa and somehow they sent it to worldwide express in Dallas Texas Called them multiple times again and they said they would reissue another check they said it would take 4 weeks so I called back 2 weeks later and they said they won't reissue the check Resolution Sought Issue me another check for the 133.00 dollars

Company Response

5/1/2024

We apologize for any inconvenience the customer has experienced in this matter. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. Thank you.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile