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United Parcel Service complaints

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55 Glenlake Parkway
Atlanta, GA 30328 | Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

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Total Amount in Dispute:
$43,710.00

Total Amount Settled:
$0.00

Complaint Experience

69%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

78 complaints against United Parcel Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
34	Agreed to make an adjustment
0	Refusing to make an adjustment
22	Refuse to adjust, relying on terms of agreement
22	Unanswered

78 complaints against United Parcel Service

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3/1/2026

RESPONSE: Complaint was not answered Amount in Dispute: $92.80 Amount Settled: $0.00

Customer Complaint

2/3/2026

Tracking # 1ZC099D11528238623-12/11/2025-Next Day-Took 5 days. With Military discount cost was $92.80. Weather delay as excuse. There was no bad weather. My wife was stranded 4 days as a result of UPS's failure to perform it's contract. Newnan to Peachtree City to Hapeville (delay & took 2 hours and 58 minutes to get from Hapeville to Nashville -how long should it have taken?) to Nashville to Louisville to Charlotte to Greensboro to Sylva to Cashiers. What a route to get there. I have written notes from UPS employees. 1."Claim will be done and cost refunded" 2."No problem. We'll get it made right for you and yours one way or another". I went to the Newnan store three times to attempt to resolve. UPS denied claim. I do think the employees attempted to do the ethical thing but were unsuccessful. I will be happy to provide copies of all if needed. It is my suspicion that UPS (along with other companies) uses weather delay to enhance it's bottom line. This is unethical and greedy if true BBB should pursue this. Thank you for your attention to this! Pick Parks (770-301-6333) Resolution Sought UPS should refund to me $92.80. Also, I would like the name and address of someone at UPS in order that I may communicate everything that has happened. Someone that has the power to make a decision, not a computer or phone number. That has been attempted.

2/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

1/26/2026

I paid insurance on a package I sent before Christmas, I always pay for insurance- they stated they did not deliver to the designated address- driver stated it did not look safe to leave there- but the package to the HUB was never returned to me or the HUB I sent it from- when I filed the claim, UPS denied the claim, the manager stated I did not accept the package, but I am the sender, I did not need to accept the package. I still have no resolution. My claim number 000-06-825262. Resolution Sought Your package found- or reimbursement for the contents of the package totaling $400.00

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