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United Parcel Service complaints

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55 Glenlake Parkway
Atlanta, GA 30328 | Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

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Total Amount in Dispute:
$60,263.00

Total Amount Settled:
$0.00

Complaint Experience

42%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

125 complaints against United Parcel Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
33	Agreed to make an adjustment
0	Refusing to make an adjustment
21	Refuse to adjust, relying on terms of agreement
71	Unanswered

125 complaints against United Parcel Service

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5/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $89.00 Amount Settled: $0.00

Customer Complaint

4/14/2025

I never received my title and they claim that my mail is lost and they have some department that all Mail it doesn't get received. It goes there, but they claim that they cannot go check or in investigate my situation which is now gonna cost me money to get a duplicate title I cannot drive my car and I'm handicapped and this is uncalled for. I'll check with North Carolina UPS it was sent to george UPS. I want my title as soon as possible. Resolution Sought I want my title found. It was mailed to me and I haven't received it.

Company Response

4/21/2025

Thank you for contacting UPS. We ask that the customer please provide the tracking number for the package. Once we have this information, we will be happy to investigate further. We apologize for any inconvenience the customer has experienced in this matter.

5/6/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/10/2025

I co-own a company called Clover care Dental Labs LLC in Grafton West Virginia. We started working with a dental Lab in China and we became a hub for them. We were told to ship UPS and we were given the contact information for the person in charge of the account so that we get the discounted price for shipping. Her name is Lori and her job title is International Account Executive. She had IT set up our account and we started shipping. I started receiving invoices for $100, $200 and almost $300. I was paying them, but I questioned them and I was told that it would get taken care of because I was told it would be $50.00. I finally said I will not pay the invoices until they are corrected. She informed me that IT set up our account incorrectly. That was in November 2024. I have been trying to get help, I have asked her for someone else and she won't. We have been called and had our account suspended. I have all emails to back up my claims. 1,500 characters isn't enough to tell you everything. Resolution Sought I want my invoices corrected, I want an apology from Lori and UPS. I also would like her to be reprimanded. Not terminated.

Company Response

4/22/2025

We sincerely apologize for the inconvenience caused to the customer for this situation and thank them for bringing it to our attention. As a representative from our Corporate Office, I have personally been in contact with our customer to reach an amicable resolution. They have also been provided with my direct contact information and invited to contact me directly should the need arise.

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