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United Parcel Service

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Courier Services

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55 Glenlake Parkway
Atlanta, GA 30328 | Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

Company Rating

F

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Customer Reviews

based on 40 reviews.

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Complaint Experience

23%

Complaint Resolution Index (CRI)

166 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/6/2023

UPS has very poor customer service.

I ordered a phone from T-mobile and the currier was UPS. They attempted to deliver a package 3 times around the same time each time noticing no one was at home the first two times. Instead of attempting to deliver the package later, they sent it back to T-Mobile so now my son doesn't have a phone for a whole Nother week or two and I feel like UPS has no concern or care for their customers. I even called them myself to find out if I can pay for them to re-deliver or for them to take it to the UPS store to be picked up they stated that they couldn't do that and couldn't help him with that. UPS has very poor customer service skills And management does not care what concerns the customer has in the future. I hope that you guys at UPS care more about your customers than you do now. Have better outcomes for poor decision, making on UPS's behalf. At this point, there is nothing I can do or you can do for my son and his phone. We're just gonna have to wait. I really really hope that it is not sent by UPS again because we will be in the same predicament all over again.

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Complaints and Resolutions

Total Amount in Dispute:
$83,406.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

166 complaints against United Parcel Service closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
32 Agreed to make an adjustment
0 Refusing to make an adjustment
10 Refuse to adjust, relying on terms of agreement
124 Unanswered

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Other Information

Company Info

United Parcel Service is a package delivery company and a leading global provider of specialized transportation and logistics services.

Primary Contact: Carrie Lokeni (Management)
Business Started: 1/1/1907
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration please contact US Department of Transportation at http://www.fmcsa.dot.gov/ or call (855) 368-4200.~~This company’s license number is US DOT 21800

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

UPS
UPS

Websites:
There are no additional web sites.

Contacts:

Clarissa Fletcher (UPS Corporate Customer Relations )
Customer Relations
Eileen (Corporate Customer Relations Mgr)
Teri Miller (UPS Corporate Customer Relations)
Lani Perez (Corporate Customer Relations Manager)

Addresses:

Profile