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United Parcel Service

  447 inquiries |
Courier Services

55 Glenlake Parkway
Atlanta, GA 30328
| Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

Company Rating

F

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Customer Reviews

based on 41 reviews.

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Complaint Experience

41%

Complaint Resolution Index (CRI)

127 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/15/2024

Not the same UPS

The UPS warehouse here in Hamilton NJ, where the packages come from before they are delivered to customers has fallen by the wayside. Bad customer service. I used to work for them a few times in the Fall as a Driver Helper, and they are not the same Company. Just bad all the way around now. When I order items and I find out UPS is delivering them, I am on pins and needles hoping I will get my package delivered.

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Complaints and Resolutions

Total Amount in Dispute:
$62,463.00

Total Amount Settled:
$0.00

Complaint Experience

41%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

127 complaints against United Parcel Service closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
33 Agreed to make an adjustment
0 Refusing to make an adjustment
21 Refuse to adjust, relying on terms of agreement
73 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

United Parcel Service is a package delivery company and a leading global provider of specialized transportation and logistics services.

Primary Contact: Carrie Lokeni (Management)
Business Started: 1/1/1907
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration please contact US Department of Transportation at http://www.fmcsa.dot.gov/ or call (855) 368-4200.~~This company’s license number is US DOT 21800

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

UPS
UPS

Websites:
There are no additional web sites.

Contacts:

Clarissa Fletcher (UPS Corporate Customer Relations )
Teri Miller (UPS Corporate Customer Relations)
Customer Relations
Eileen (Corporate Customer Relations Mgr)
Lani Perez (Corporate Customer Relations Manager)

Addresses: