Complaints for Universal Banner Network, Inc. in Los Angeles, CA

1600 Naomi Avenue
Los Angeles, CA 90021 | Get Directions

(800) 845-7413

http://www.getestore.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Buyers allege unfullfilled contracts, misrepresentation of the offer, and inability to obtain refunds. Some buyers complain that the company fails to register their domain name, or that web stores are not operational for extended periods after fees are paid. Most complainants report difficulty contacting the company for technical support, order status, or other service issues. Several complainants report that drop shipped items purchased by their customers are delivered damaged, incorrect items are delivered, or that items advertised as new are actually "used" or not new. .

The company responds to most complaints by directing complainants to call a customer servcie number,and by refusing refunds and advising buyers they had fullfilled their contractural obligations. In some cases they've issued refunds.

Complaint Closing Statistics

0 complaints against Universal Banner Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Universal Banner Network, Inc. complaints