Complaints for University Promotions in Arcadia, CA

122 A East Foothill Blvd. Suite 225
Arcadia, CA 91006 | Get Directions

(818) 629-3845

http://www.freeautoservice.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the value and general usefulness of the books by not disclosing all the terms and conditions. Some customers complain that local businesses who participate in the promotion refuse to honor the coupons and the company will not provide refunds on the coupon books. Other state that they attempted to obtain a refund within three business days, but failed to recieve one. A few complainants allege that the solicitors were wearing auto mechanic clothing and represented that they were employed by the companies honoring the coupons. The company responds to some complaints by disputing that customers cancelled within the three day period, or that they failed to return the card along with their cancellation. A few complaints remain unresolved, meaning the complainants are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against University Promotions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

University Promotions complaints