University Promotions ratings, reviews and complaints - Coupon Promotion Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents the value and general usefulness of the books by not disclosing all the terms and conditions. Some customers complain that local businesses who participate in the promotion refuse to honor the coupons and the company will not provide refunds on the coupon books. Other state that they attempted to obtain a refund within three business days, but failed to recieve one. A few complainants allege that the solicitors were wearing auto mechanic clothing and represented that they were employed by the companies honoring the coupons. The company responds to some complaints by disputing that customers cancelled within the three day period, or that they failed to return the card along with their cancellation. A few complaints remain unresolved, meaning the complainants are not satisfied with the company's responses. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against University Promotions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling coupon books.

Primary Contact:	(Customer Service)
Business Started:	1/1/1987
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law requires that all home solicitaion contracts provide for a three day cancellation period. If you chose to cancel, we suggest you mail your cancellation notice return receipt requested.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

University Auto Service Promotions

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

University Promotions

Complaints and Resolutions

Other Information