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UPC Insurance complaints

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800 2nd Avenue South
Saint Petersburg, FL 33701 | Get Directions

(727) 895-7737

http://www.upcinsurance.com

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Total Amount in Dispute:
$10,688.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against UPC Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against UPC Insurance

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3/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $688.00 Amount Settled: $0.00

Customer Complaint

2/6/2023

In Aug. 2022 UPC rased my home Insurance from $1100. to $2200. I told them there was no way I could pay this ,I am 76 years old and only get $1100. a monthand to let my policy run out Sept. 20 2022 and Cancel it , After that for 4 months I got a renew letter ,I have called them and told I did not want it ,,this month they sent a Reinstatement bill and said I owed them $688. ,I did not renew it and there is no way I could pay them the $2123. a year they wanted I have called my Allstate Insurance that I got UPC from 239 242 8072 ,,There is no way I can take Two Months pay and give to them for something I did not want Thank you George Kimberlin bitsygeo@yahoo.com 239/368/5049 Resolution Sought I told UPC and Allstate at least 12 times that I can not pay that big payment ,,that is Two Months pay ,,Allstate said disguard these renew letters and I got about the same from UPC they said they were moving out of Florida and this wes on NBC fort Myers News in Sept. 2022

2/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/2/2022

I have sewer & water backup coverage. Even their agent & investigator who investigated the claim agree with me. Their recordings will prove my case. Resolution Sought . UPC insurance should be fair & and accept my claim no 21NY 00150329

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