Complaints for Upgrade Engineering in La Habra, CA

621 West Whittier Blvd. Suite E
La Habra, CA 90631 | Get Directions

(562) 694-2310

http://www.upgradeeng.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, non delivery, difficulties obtaining refunds, and, that company employees repeatedly gave them false information on the status of their orders. One complainant who lives local to the business address, complains the company retained his vehicle for an extended time period without performing repairs as agreed, and gave him false information daily on the status of the repair. Another complainant alleges he received only a partial shipment, and was unable to obtain delivery on the remaining items. The company responded directly to the complainant in a few cases, and agreed to make a refund or resolve the issue. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Upgrade Engineering closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Upgrade Engineering complaints