Upgrade Engineering ratings, reviews and complaints - Industrial Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, non delivery, difficulties obtaining refunds, and, that company employees repeatedly gave them false information on the status of their orders. One complainant who lives local to the business address, complains the company retained his vehicle for an extended time period without performing repairs as agreed, and gave him false information daily on the status of the repair. Another complainant alleges he received only a partial shipment, and was unable to obtain delivery on the remaining items. The company responded directly to the complainant in a few cases, and agreed to make a refund or resolve the issue. All other complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Upgrade Engineering closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company is a reseller of aftermarket performance parts, assessories, and complete engine kits by mail. Thet also perform repair services, and are a provider of most performance modifications and conversions. The company states everything they do is cus

Primary Contact:	Timothy Hastings (Owner)
Business Started:	9/1/2001
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Upgrade Engineering?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We urge careful consideration if buying parts and assessories by mail order. Keep in mind, shipping costs, re-stocking fees, waiting periods, and other factors associated with buying by mail should be considered. Federal law requires companies to ship ordered products within 30 days unless otherwise specified at the time of purchase. If they can't, you are entitled to a refund of your money. Alternate payment methods to advance debit or cash such as credit card or COD are advised.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Tim Hastings

Other Categories:

General Auto Repair Services

Reputation Report

Upgrade Engineering

Complaints and Resolutions

Other Information