Complaints for UPM Global, LLC in Canoga Park, CA

9010 Eton Avenue
Canoga Park, CA 91304 | Get Directions

(818) 734-7500

http://www.americancointreasur...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most recent complaints for this company concern a shipment of 2008 colony quarters which were supposed to be delivered by 2/9/2009. Orders for these quarters were reportedly placed and paid for 10 years ago. Other complainants allege non-delivery of ordered merchandise billing disputes or receipt of unordered merchandise. ~~The company responds to most recent complaints concerning non-delivery of the 2008 colony quarter collection items by explaining to complainants that shipments were delayed due to circumstances beyond their control and that the quarters are now being shipped. The company addresses other complaints by shipping orders issuing refunds or credits or providing explanations. Some complaints are unresolved meaning the customers are not satisfied with the company's response.

Complaint Closing Statistics

0 complaints against UPM Global, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

UPM Global, LLC complaints