U.S. Debt & Credit Solutions, LLC complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

A few complainants allege the company accepted fees in advance for credit repair and debt negotiation, but failed to provide services. One customer alleges the company initially failed to contact the credit reporting bureaus on their behalf to dispute errors. The company then disputed all credit card entries on the client's report, resulting in legitimate accounts in good standing being removed, thus ruining the clients credit score. A few complaints allege after paying fees, the company failed to make any payments to the credit card company, negotiate settlements, or follow up on their accounts.

The company generally responds to complaints by denying complaint allegations and refund requests. In one case, the company stated they do not provide credit repair services and the client received credit counseling only. In the another case, the company stated the client did not provide requested information and would not return calls. The client disputed the response indicating the company only negotiated one of their debts, acted unprofessionally, and failed to keep them apprised of their account status. The company responds to another case by stating the client did not pay for services and explaining they had reached a settlement for one of the customers accounts.

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