U.S. Debt & Credit Solutions, LLC ratings, reviews and complaints - Debt Relief Services - non-compliant with FTC Rule

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

A few complainants allege the company accepted fees in advance for credit repair and debt negotiation, but failed to provide services. One customer alleges the company initially failed to contact the credit reporting bureaus on their behalf to dispute errors. The company then disputed all credit card entries on the client's report, resulting in legitimate accounts in good standing being removed, thus ruining the clients credit score. A few complaints allege after paying fees, the company failed to make any payments to the credit card company, negotiate settlements, or follow up on their accounts.

The company generally responds to complaints by denying complaint allegations and refund requests. In one case, the company stated they do not provide credit repair services and the client received credit counseling only. In the another case, the company stated the client did not provide requested information and would not return calls. The client disputed the response indicating the company only negotiated one of their debts, acted unprofessionally, and failed to keep them apprised of their account status. The company responds to another case by stating the client did not pay for services and explaining they had reached a settlement for one of the customers accounts.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against U.S. Debt & Credit Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides credit restoration, debt negotiation for consumers or businesses, and consulting services.

Primary Contact:	Paul Basurto (President)
Business Started:	1/1/1998
Social:

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Licensing

California law requires bill paying services, and pro-raters accepting money from clients to be disbursed to creditors on behalf of the debtor, to be licensed by the California Department of Business Oversight and file a $25,000 bond.

To verify licensing, contact the California Department of Business Oversight (DBO) by writing to 1515 K Street, Suite 200 Sacramento, CA 95814-4052, by calling (916) 445-7205, (866) 275-2677 or (866) ASK CORP. Prorater licenses can be verified on-line, by accessing the DBO website at http://www.dbo.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We advise caution. Our experience with similar companies allege that creditors continue to harass them, their credit is worse than before, creditors were not contacted, and sued for payment. Generally, these types of companies rely on lump sum payments, which requires consumers to withhold payment for an extended period of time. It is during this time that the creditors will likely take steps to secure payment, such as: telephone calls, derogatory credit reporting, arbitrations or law suits.

The California Credit Services Act requires companies advertising credit repair services to register with the Attorney General and post a $100,000 bond. Even if registered, the Act prohibits the practice of collecting payment before providing services. To verify registration and bonding information contact the Attorney General's office by calling, (916) 322-3360.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

US Debt & Credit Solutions, LLC

U S Debt & Credit Solutions, LLC

Websites:
There are no additional web sites.

Contacts:

Owner

Jerome Sygan (Partner)

Steve Farmakis (Vice President)

Reputation Report

U.S. Debt & Credit Solutions, LLC

Complaints and Resolutions

Other Information