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U.S. Money Reserve, Inc. complaints

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6500 River Place Blvd. Building 3, 4th Floor
Austin, TX 78730 | Get Directions

(888) 996-1618

http://www.usmoneyreserve.com

24 hours a day, 7 days a week

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against U.S. Money Reserve, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against U.S. Money Reserve, Inc.

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8/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/15/2022

On-going telephone calls - no message left Resolution Sought Stop calling.

Company Response

8/4/2022

Good afternoon, we are so sorry to inconvenience you with the calls we have sent out. At U.S. Money Reserve it is our mission to provide a seamless experience in diversification and customer service. We have forwarded your request to get you removed from our call list. Thank you and have a nice day.

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