U.S. Money Reserve, Inc. ratings, reviews and complaints - Gold, Silver, and Platinum Dealers

Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against U.S. Money Reserve, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

One of the largest Gold and Silver distributors in the world.

Primary Contact:	Francine Breckenridge (Chief Compliance and Legal Officer)
Business Started:	8/24/2001
Social:

About U.S. Money Reserve, Inc.

U.S. Money Reserve was founded by gold market veterans who recognized a need to combine top-notch customer service, expert market knowledge and the type of trustworthy guidance that is absolutely necessary when purchasing precious metals. Today, as one of the nation's largest distributors of U.S. Government-issued Gold, Silver, and Platinum Coins, we have had the pleasure of working with hundreds of thousands of clients who have taken advantage of the many financial benefits of owning precious metals. At U.S. Money Reserve, we continually strive to provide the most exceptional U.S. Government-issued Gold, Silver and Platinum Coins on the market. Over the years, many clients have placed their trust in our ability to help choose coins that afford the highest value and, due to their many wise purchases, the majority of those individuals are in profit positions today. As a U.S. Money Reserve client, you are served by a highly trained team of over 100 experienced, knowledgeable professionals.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

United States Rare Coin and Bullion Reserve

United States Gold and Silver Reserve

US Money Reserve

USMR

Websites: