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Valley Forge Security Center complaints

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169 Town Center Road
King Of Prussia, PA 19406 | Get Directions

(610) 265-3380

http://www.valleyforgesecurity...

Mon - Fri: 8:30 am - 5:00 pm
Saturday: 10:00am - 2:00pm
Sunday: Closed

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Total Amount in Dispute:
$833.00

Total Amount Settled:
$833.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Valley Forge Security Center closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Valley Forge Security Center

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8/1/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $832.90 Amount Settled: $832.90

Customer Complaint

7/21/2023

On 15 June have ordered access cards and remote controls from the company Valley Forge Security. I spoke several times with Steve Cook (more than 10 times) on the phone to follow up the order. Every time he promised that the order will be sent net day but he never sent the order June 15 I have paid from my business credit card the amount of 832.90 USD that was taken from my account in the same day. Resolution Sought The business Valley Forge Security need to reimburse the amount of 832.90 USD

Company Response

8/1/2023

Per consumer, The bank reimbursed me the money so we can close the complainant.

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