Complaints for VendorPro in Orange, CA - 13184425

1122 East Lincoln Suite 219
Orange, CA 92865 | Get Directions

(714) 690-2074

http://www.vendorpro.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants state they are led to believe that by purchasing a membership with the company they will obtain buyers for their products. Most state that they are sold the service with a guarantee that if they fail to receive any leads they will receive a refund of the fees paid. However, customers routinely complain that the fees they’ve paid have not resulted in any sales or leads and when attempting to affect the guarantee, the company fails to respond or otherwise deny any guarantee.

The company generally responds to complaints by stating the customer's signed their contract which does not guarantee sales or offer refunds. In a few cases, the company issued full or partial refunds. In general, the company does not address the allegations concerning dissatisfaction with their services.

Complaint Closing Statistics

0 complaints against VendorPro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

VendorPro complaints