Veterans Home Care, LLC complaints

I am a home health service aide. My client is Mr. Floyd, and I believe he is being treated unfairly by his worker at this program. Her name is Janay, she is in Missouri. Mr. Floyd started receiving services through this program 3.5 years ago. He was getting 17 hours of care a week. Then, in March of this year, his hours increased to 19 a week. At 87 years old, his health has declined significantly. He needs more care than before, not less. He was due to be reassessed fir his hours, based on need, last month. But Janay told us, very rudely, that she was too busy to do the reassessment, and that it might be months before she gets to it. However, she still had to send a renewal to my company so that he could continue to receive services until then. Janay cut Mr. Floyd's hours to 15, without doing a reassessment. She also told him he had to order some medical supplies to use extra hours he had banked. She did not tell him everything he could choose from, only sent a list with some basic medical supplies, such as walkers and such. Then she asked if we needed any wipes or anything, but would still not tell us what other choices there were. I told her he could use some Lysol wipes. What she sent was over 4,900 skin wipes. No one on Earth needs that many. She just wanted to use up his hours and didn't want to take anymore time telling him what he could get. So she used all the rest of the hours for that one item. Resolution Sought 1. Assign a different worker to Mr. Floyd from the VetAssist Program. 2. Have someone come and get all of the boxes of wipes and return them. 3. Give Mr. Floyd the recognition he deserves for serving in the US Air Force for 10 years, which includes fighting in the Korean War.

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