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Veterans Home Care, LLC

Member | 4,155 inquiries |
Adult Home Care Services

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11975 Westline Industrial Drive
Saint Louis, MO 63146 | Get Directions

(888) 314-6075

http://www.veteranshomecare.co...

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Company Rating

AAA

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Customer Reviews

based on 100 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

2 complaints closed in last 3 years.

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Membership Information

Proud member since 07/28/2009
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 6/19/2020 Paul H.

Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer.

Last year my friend and neighbor, Don, contacted me for help. He is a US Navy veteran who served during the Korean War. At the time, aged 92, with failing vision, significant loss of hearing, mobility limitations, and a spouse in and out of the hospital with all sorts of medical issues of her own, he needed help. His driving license was not renewed due to the vision issues and he was basically high and dry in a home in need of assistance for transportation, shopping, activities of daily living, and just about everything else. Somehow he found the VetAssist Program from Veterans Home Care, but really was not sure who they were of if they could help. His contact, Carol, was a godsend! I spoke with her on Don's behalf and she explained the program. As a retired medical case manager and disability management specialist she spoke my language. I had no idea the VA had home care benefits. The application and paperwork involved are ponderous. Carol walked us through all of it. I am used to dealing with workers compensation and group accident and health benefits insurance, but the VA is a different system entirely. Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer. Carol handed off Don's case to Kimberly and she is continuing to be the contact now that Don's VA benefits have been approved. It is reassuring to have someone acting on Don's behalf.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Veterans Home Care, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

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Other Information

Company Info

Veterans Home Care, LLC are contractors for aid and attendant care for veterans or their surviving spouses who are mostly homebound and in need of support in the activities of daily living.

Primary Contact:	David Laiderman (CEO)
Business Started:	1/10/2003
Social:

About Veterans Home Care, LLC

Our exceptional VetAssist® Program helps veterans, or their surviving spouses, apply for a little-known Department of Veterans Affairs benefit to pay for assistance with activities of daily living. Then, we provide home care while the VA reviews the claim. The VetAssist® Program also furnishes continuing case management and ongoing compliance monitoring – all with no out-of-pocket costs.

An estimated two million wartime veterans or their widows are eligible for the “Aid & Attendance” pension to help pay for home care. You, or someone you love, might be one of them.

We’ve successfully helped thousands of veteran families receive the “Aid & Attendance” pension and continue to live in the comfort of their own homes.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Veterans Home Care

VetAssist

Websites:
There are no additional web sites.

Contacts:

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Shelli Alred