Complaints for Victoria Tire Center, Inc. in Huntington Park, CA

2271 East Florence Avenue
Huntington Park, CA 90255 | Get Directions

(323) 583-3229

http://www.victoriatire.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a variety of delivery and refund related disputes. Some customers complain they receive incorrect orders partial orders defective merchandise or nothing at all. Other customers complain they encounter difficulties obtaining refunds.The company responds to some complaints by either correcting delivery problems adjusting orders or repairing and replacing defective merchandise. Other customer's are issued refunds or credits. Several complaints are closed as unresolved meaning customers are not always satisfied with the company's responses. Others are unanswered.

Complaint Closing Statistics

0 complaints against Victoria Tire Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Victoria Tire Center, Inc. complaints