Victoria Tire Center, Inc. ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a variety of delivery and refund related disputes. Some customers complain they receive incorrect orders partial orders defective merchandise or nothing at all. Other customers complain they encounter difficulties obtaining refunds.The company responds to some complaints by either correcting delivery problems adjusting orders or repairing and replacing defective merchandise. Other customer's are issued refunds or credits. Several complaints are closed as unresolved meaning customers are not always satisfied with the company's responses. Others are unanswered.

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Complaint Closing Statistics

0 complaints against Victoria Tire Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Victoria Tires and Wheels is your best place to buy custom wheels, car rims, truck rims, chrome wheels and chrome rims.

Primary Contact:	John Johnson (Manager)
Business Started:	3/14/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision ask about the company's policies on refunds and exchanges or if re-stocking fees are assessed on returns.The Federal Trade Commission's Mail Order Rule rule requires the company to ship your order within 30 days unless otherwise specified when placing the order. If they are unable to comply they must send written notification advising you of the delay and giving the option of refunding your money within seven days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Victoria Tires & Wheels

Victoria Wheel & Tire

Final Touch

Victoria Tire

Websites:
There are no additional web sites.

Contacts:

Gabriel (Contact)

Madeline Terzian (Shipping Manager)

Dan

Other Categories:

Automobile Parts and Supplies Retail

Reputation Report

Victoria Tire Center, Inc.

Complaints and Resolutions

Other Information