Find a reputable business?

Complaints and Resolutions

Victory Auto Group LLC complaints

Read Complaints File Complaint View Full Report

4101 Boston Road
Bronx, NY 10469 | Get Directions

(718) 515-4600

https://www.victorymitsubishi....

Sales Hours: Mon-Fri 9:00am-9:00pm
Sat 9:00am -8:00pm
Sun 11:00am - 5:00pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$50,000.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

5 complaints against Victory Auto Group LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

5 complaints against Victory Auto Group LLC

Sort by

3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

Came to this dealer after we were pre-approved through our bank Capital One. This dealer came up as one of the dealers that works with Capital One. We came for a specific car and set an appointment. When we show up a nice man sat with us and got our basic information to pull our pre-approval up. He still insisted we fill out a paper application which seemed weird if they have our pre-approval on file. We asked the rep. 3 times if we can see the car, and if they can find out what they are offering for a trade in value for our car we are trading in before they run our credit. After waiting for almost 2 hours we get an alert that our credit was ran before we even saw the car or spoke numbers regarding our trade in. Shortly after the sales rep comes back and tells us unfortunately someone else put a down payment on the car we came to see and it's unavailable anymore. I am disgusted in this business after this interaction. To give us a run around to see the car we specifically came for AND run our credit before even seeing if the car is still in stock is a ridiculous mistake. This place is not reputable and extremely careless and sloppy. The sales rep was kind but the management in the financial department are scammers here. I am under the impression that they never had that vehicle and are using the bait and switch method to scam their customers. Resolution Sought Stop using the switch bait method it's bad business and to stop running customers credit scores without allowing them to see the vehicles and overall better customer service.

4/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2022

Purchased a car on Thursday March 31, 2022. The going price was $15000. Checked the paperworks only to realize that they had doubled the price. Went back to the dealership to speak to somebody and nobody is available to speak to me. Resolution Sought I want the vehicle for the price I was told I would get it for. This is my 1st time buying a car on my own and this is very disheartening with how I'm being treated as if I have no sense. They were deceptive in their dealing with me.

Company Response

4/8/2022

Though we disagree that the figures were not misrepresented to the client, we did abide by her request to void out the contract.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile