Complaints for ViewSonic Corporation in Walnut, CA

381 Brea Canyon Road
Walnut, CA 91789 | Get Directions

(909) 444-8800

http://www.viewsonic.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Most complainants allege failure to send the rebate offer poor customer service or the monitor fails after purchase. A few complainants allege the company would not honor warranty services for defective monitors or tried to charge the customer for warranty services. Others state the company refuses to pay for shipping costs associated with returning defective monitors for warrranty repairs or replacement. ~~The company responds to rebate matters by issuing rebate checks asking for additional information regarding the rebate submission or by informing customers they did not qualify for the rebate. In a few cases the company offers one of the Value Rewards Options in lieu of the cash rebate since they could not honor the rebate. The company responds to complaints regarding shipping costs by stating their policy is clearly posted on their website and it it industry standard for the customer to pay return shipping of a defective product. In a couple cases reimbursement for shipping charges are issued. In other cases the company responds by sending a replacement monitor or the correct replacement parts. To complaints alleging failure to honor warranty services the company explains the customer is outside of the warranty period or by agreeing to honor the warranty.

Complaint Closing Statistics

0 complaints against ViewSonic Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ViewSonic Corporation complaints