106 inquiries | Computer Dealers Retail
(909) 444-8800
http://www.viewsonic.com
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
We have received no complaints against this company.Most complainants allege failure to send the rebate offer poor customer service or the monitor fails after purchase. A few complainants allege the company would not honor warranty services for defective monitors or tried to charge the customer for warranty services. Others state the company refuses to pay for shipping costs associated with returning defective monitors for warrranty repairs or replacement. ~~The company responds to rebate matters by issuing rebate checks asking for additional information regarding the rebate submission or by informing customers they did not qualify for the rebate. In a few cases the company offers one of the Value Rewards Options in lieu of the cash rebate since they could not honor the rebate. The company responds to complaints regarding shipping costs by stating their policy is clearly posted on their website and it it industry standard for the customer to pay return shipping of a defective product. In a couple cases reimbursement for shipping charges are issued. In other cases the company responds by sending a replacement monitor or the correct replacement parts. To complaints alleging failure to honor warranty services the company explains the customer is outside of the warranty period or by agreeing to honor the warranty.
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Company Info
ViewSonic leads the way in display technology innovation. As a globally recognized leader in visual display technology, we are dedicated to meeting the needs of our customers.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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