Complaints for Vinotemp International, Inc. in Rancho Dominguez, CA

17631 South Susana Road
Rancho Dominguez, CA 90221 | Get Directions

(800) 777-8466

http://www.vinotemp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints on file allege problems relating to delivery. These complaints allege the company misrepresented the price of shipment delivered partial orders or nothing at all. Other complaints allege failure to return calls concerning items sent in for repair and issue a return authorization number for products returned for a refund.~~The company responded to complaints by shipping orders issuing refunds or explaining why refunds could not be provided.

Complaint Closing Statistics

0 complaints against Vinotemp International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Vinotemp International, Inc. complaints