Vinotemp International, Inc. ratings, reviews and complaints - Miscellaneous Products Manufacturer

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints on file allege problems relating to delivery. These complaints allege the company misrepresented the price of shipment delivered partial orders or nothing at all. Other complaints allege failure to return calls concerning items sent in for repair and issue a return authorization number for products returned for a refund.~~The company responded to complaints by shipping orders issuing refunds or explaining why refunds could not be provided.

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Complaint Closing Statistics

0 complaints against Vinotemp International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Vinotemp International, Inc. has been in business since 1989 providing the manufacturing and sales of wine.

Primary Contact:	India Hynes (President)
Business Started:	1/1/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision ask about the company's cancellation and refund policies including shipping and handling fees prior to placing orders. To avoid difficulties in obtaining refunds we advise purchases be made by credit card. Credit card purchases should be disputed within 60 days from the date of the charge.~~The Federal Trade Commission's Mail Order Rule requires the company to ship the order within 30 days unless otherwise specified when placing the order. If the company cannot ship your order within this time period they are required to notify you of the delay and allow you to either agree to the delay or cancel your order and receive a prompt refund.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

VinoTemp

Websites:
There are no additional web sites.

Contacts:

Francis Ravel (Owner)

Laurie Starnes (Office Manager)

Alvin Tatrick (Warehouse Manager)

Other Categories:

Wine Cellars

Addresses:

P.O. Box 6107, Compton, CA, 90224

P.O. Box 6161E, Los Angeles, CA, 90061

Reputation Report

Vinotemp International, Inc.

Complaints and Resolutions

Other Information