Complaints for Vista Pacifica Center in Riverside, CA

3674 Pacific Ave
Riverside, CA 92509 | Get Directions

(951) 682-4833

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges dissatisfaction with living conditions, and the level of care received. The customer claims the place was dirty and infested with insects. Another complainant alleges the company failed to give notification in timely manner to pay last respects when her grandmother was taken to the hospital and put on life support. The company responded to the first complaint by disputing the allegations. The second complaint was addressed by an advisory that staff responsible in that instance had been dismissed.

Complaint Closing Statistics

0 complaints against Vista Pacifica Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Vista Pacifica Center complaints