Vista Pacifica Center ratings, reviews and complaints - Nursing Homes

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges dissatisfaction with living conditions, and the level of care received. The customer claims the place was dirty and infested with insects. Another complainant alleges the company failed to give notification in timely manner to pay last respects when her grandmother was taken to the hospital and put on life support. The company responded to the first complaint by disputing the allegations. The second complaint was addressed by an advisory that staff responsible in that instance had been dismissed.

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Complaint Closing Statistics

0 complaints against Vista Pacifica Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature is providing Special Treatment Programs in a Skilled Nursing Facility.

Primary Contact:	Deborah Davis-White (Administrator)
Business Started:	1/1/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Vista Pacifica Center A Center for Growth

Websites:
There are no additional web sites.

Contacts:

A.L. Braswell (Owner)

Reputation Report

Vista Pacifica Center

Complaints and Resolutions

Other Information