Complaints for Walnut Justice Center in Walnut, CA

19687 East Valley Blvd, Suite D
Walnut, CA 91789 | Get Directions

(909) 594-8068

http://www.walnutparalegal.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that they are dissatisfied with the services provided by the company as legal forms are incorrectly prepared, not filed as represented, or not completed in a timely manner. Others state they did not receive the paperwork allegedly mailed by the company, phone calls are not returned or that they are unable to obtain a status report on their case. Most complainants requested refunds based on their allegations of non-performance.

The company responds to some complaints by referring to their engagement agreement which states once work has been performed all amounts paid are considered earned and no refunds are due. In other cases, the company responds by offering explanations of the services provided, indicating documents were sent, and legal documents were prepared based on questionnaires the customers completed, or stating that the documents have been filed with the appropriate court.

Complaint Closing Statistics

0 complaints against Walnut Justice Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Walnut Justice Center complaints