Complaints for Webcountry, Inc. in Tarzana, CA

18653 Ventura Blvd Suite 432
Tarzana, CA 91356 | Get Directions

(818) 728-1128

http://www.1dollarhosting.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege false advertising regarding the advertised price of $1 a year for web hosting services claiming the actual cost is $62. Other customers complain they experience problems with downtime rude or argumentive technical support representatives and failure to honor their money back guarantee. Some customers complain that the money back guarantee is useless as fees for services are comprised of several individually non-refundable amounts. Reportedly only about $12 of the money paid for services is actually refundable. Many customers complain their sites are never activated and they opt to cancel for lack of response. In these cases customers disputed credit card charges or put stop payments on checks. Sometimes months later they receive collection notices billing them for services which were never activated or used.~~The company responds to some complaints by disputing allegations refusing refunds issuing partial refunds or offering explanations for their actions.

Complaint Closing Statistics

0 complaints against Webcountry, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Webcountry, Inc. complaints