Complaints for Welcome Home Services in Colton, CA

1400 East Cooley Drive, Suite 102
Colton, CA 92324 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false advertising of available rentals, and inability to obtain refunds when no homes were found as a result of using the company's services. Customers complain they paid the company $160 for rental listinigs, credit checks and landlord submissions, however, listing information was outdated, fictitious, or not as advertised. In some cases advertised listings were said to have "no deposits required." Complainants report that deposits were required, and the information in the advertisements was false. Most complainants request refunds.

The company responded to a few complaints by disputing the customers claims, and denying their refund requests.

Complaint Closing Statistics

0 complaints against Welcome Home Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Welcome Home Services complaints