Welcome Home Services ratings, reviews and complaints - Rental Vacancy Listing Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false advertising of available rentals, and inability to obtain refunds when no homes were found as a result of using the company's services. Customers complain they paid the company $160 for rental listinigs, credit checks and landlord submissions, however, listing information was outdated, fictitious, or not as advertised. In some cases advertised listings were said to have "no deposits required." Complainants report that deposits were required, and the information in the advertisements was false. Most complainants request refunds.

The company responded to a few complaints by disputing the customers claims, and denying their refund requests.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Welcome Home Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing rental listings services.

Primary Contact:	Customer Service
Business Started:	7/1/2009
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Department of Real Estate. A real estate broker’s license will also satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location.

As of our last verification, on June 6, 2010, this company was not licensed as required by the State for their industry. For the most up to date licensing information consumers may call (916) 227-0886 or visit www.dre.ca.gov or http://secure.dre.ca.gov/publicasp/prls.asp.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the criteria of the person seeking the rental. Other allegations are that the properties listed were taken from ads in other sources, such as newspapers or Internet websites. Refunds, even if provided for in the contract, are extremely difficult to obtain.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Welcome Home Rentals

Websites:
There are no additional web sites.

Contacts:

Faye

Sherry

Reputation Report

Welcome Home Services

Complaints and Resolutions

Other Information