Complaints for West Coast Gallery, Inc. in Hacienda Heights, CA

15810 East Gale Avenue Suite 156
Hacienda Heights, CA 91745 | Get Directions

(888) 331-6614

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they purchase collectible memorabilia such as autographed photographs, speeches, or other historical documents, based on promises of rapid and substantial returns on their investments. Other customers claim the company fails to provide assistance with re-selling their collectibles to other investors as agreed. Complainants allege that re-sale transactions do not occur within the time periods represented by salespersons. Some clients question the authenticity of the collectibles in general or experience difficulty obtaining refunds for returned items. The company responds to a few complaints by denying responsibility for the complaints. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against West Coast Gallery, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

West Coast Gallery, Inc. complaints