Find a reputable business?

Complaints and Resolutions

Western Digital Corporation complaints

Read Complaints File Complaint View Full Report

5601 Great Oaks Parkway
San Jose, CA 95119 | Get Directions

(408) 717-6000

http://www.westerndigital.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$789.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to honor advertised rebates used by the company as buyer incentives. Other customers complain merchandise is received defective or is incompatible with their system. Some complainants reportedly experience difficulty with exchanges claiming replacement merchandise sent is reburbished rather than new. In these cases customers are concerned with warranty issues as the reburbished units have limited 9 month warranty while the original new item came with a 3 year warranty. The company responds to rebate offer complaints by issuing rebate checks or in some cases explaining why rebates are declined. Other complaints are addressed by offers to replace defective items and byproviding RMA numbers for merchandise pick-ups. Some complaints are unresolved meaning the customers are not satisfied with the company's response.

Complaint Closing Statistics

2 complaints against Western Digital Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Western Digital Corporation

Sort by

4/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $249.83 Amount Settled: $0.00

Customer Complaint

3/8/2022

Case 220119-000867 On June 22, 2021, I received a gift from my daughter for my 70th birthday. The WD 6TB My Cloud Home Personal Device started to have issue (Device is offline) in January 2022. I spend over a month and a half calling customer service and in March of 2022, a refurbished replacement was mailed to my house. The replacement device still has the same issue as the original one. On the original device, I lost hundreds of family photos and videos. I am frustrated and disappointed with the service I received from WD. I am requesting a full refund because the WD online App doesn't aloe me to connect to WIFi Resolution Sought Make the device work which I truly doubt it or refund full purchase price

9/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $539.36 Amount Settled: $0.00

Customer Complaint

8/13/2021

I ordered one order and this company charges me for three orders. I called them and they say they have no record of my order. They are draining my bank account and want me to wait a week while they supposedly get back to me. Please help! Resolution Sought Issue my refunds for a total of 539.36

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile