Western Digital Corporation ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company fails to honor advertised rebates used by the company as buyer incentives. Other customers complain merchandise is received defective or is incompatible with their system. Some complainants reportedly experience difficulty with exchanges claiming replacement merchandise sent is reburbished rather than new. In these cases customers are concerned with warranty issues as the reburbished units have limited 9 month warranty while the original new item came with a 3 year warranty. The company responds to rebate offer complaints by issuing rebate checks or in some cases explaining why rebates are declined. Other complaints are addressed by offers to replace defective items and byproviding RMA numbers for merchandise pick-ups. Some complaints are unresolved meaning the customers are not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Western Digital Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Western Digital is a long-time innovator and storage industry leader. The company produces reliable, high-performance hard disk drives and solid state drives. Western Digital was established in 1970 and is headquartered in Irvine, California.

Primary Contact:	Stephen Milligan (CEO)
Business Started:	1/1/1977
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Keep in mind rebate offers may be offered by the manufacturer of a product rather than the seller. Read your rebate offer carefully to determine who actually has financial responsibility to the customer. Before making a buying decision ask about the company's policies on refunds and exchanges. For example find out if there is a time limitation involved to determine eligibility or if re-stocking fees are assessed on returned items. Credit card purchases can usually be disputed within 60 days of the transaction and some allow up to 120 days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Western Digital Technologies

Websites:

Contacts:

Michael Cordano (President)

James Case (Customer Relations Manager)

Other Categories:

Computer Equipment, Parts, and Supplies Retail

Addresses:

5863 Rue Ferrari, San Jose, CA, 95138

3355 Michelson Drive, Suite 100, Irvine, CA, 92612

Reputation Report

Western Digital Corporation

Complaints and Resolutions

Other Information