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Western Exterminator Company complaints

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305 North Crescent Way
Anaheim, CA 92801 | Get Directions

(800) 698-2440

http://www.west-ext.com

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Western Exterminator Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Western Exterminator Company

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

Hired this establishment to fumigate PROPERTY that had bug, rat problem, termites. Day they removed tent (3 days) there were STILL LIVING ROACHES, TERMITES and evidently RATS! we were told we had to remove a lock from refrigerator we complied and the day the tent was removed so was 2 bags of seafood, plastic wrap, ziplock bags, aluminum foil etc...l have live footage of the day that the tent was removed of the roaches, termites and a dead Rat, after the fact! We called with concern as to the protocol for things left alive, the plastic covering NOT being placed BACK n its place on the roof! Only to be greeted with attitude that the performance of whatever chemicals used didn't perform! They LIED stating they came EVERY WEEK to check traps and caught allot of rats! NOT! l was here and that statement is true how am l taking pics today of 4 traps here 1 with A RAT DEAD ON IT! Resolution Sought I want a refund! They're dishonest! They demanded a lock be removed and if they applied that same energy to their work i wouldn't be filing a complaint! 2 bags disappeared, the covering to protect the roof was thrown n the yard, I would like refund! So, that I may hire someone to actually perform! They also attempted to charge $800 for clean up I have pics of their cleanup guy! And his work! I believe I didn't get what I paid for they place this boo boo looking stuff all through the bathrooms na

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