Western Exterminator Company ratings, reviews and complaints - Pest Control Services

Complaints and Resolutions

Total Amount in Dispute:
$7,818.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Western Exterminator Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Our yellow trucks with the "Little Man" are ready to come to your aid. We have Service Centers throughout California, Arizona and Nevada offering both residential and commercial services locally, and commercial services worldwide.

Primary Contact:	Tom Anfora (VP/General Mgr)
Business Started:	1/1/1952
Social:

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Licensing

California Structural Pest Control Board

Verified License

License Number: 1630
Status: Clear

Businesses offering to perform pest control or termite services within California are required to be licensed with the California Structural Pest Control Board. For the most up-to-date information regarding license status, consumers may contact the Structural Pest Control Board by calling (916) 561-8704 or visiting their website at www.pestboard.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Debbie Byrne (VP)

Edith Alson (Human Resources Manager)

Nancy Ringman (Vice President/Communications)

Alex Realin (Payroll)