Complaints for WhiteOverNite in Ontario, CA

2060 East Francis Street
Ontario, CA 91761 | Get Directions

(909) 930-3060

http://www.whiteovernite.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege they believe they are responding to a free trial, but soon find out that they have agreed to be billed for a total of approximately $160.00 for "introductory sets." Some customers complain the company charges their credit cards despite the fact that they have cancelled the order within the original 14 day trial period. Others allege non-delivery of the original free trial or the first auto-ship supply and difficulty contacting the company regarding cancellation and/or refunds.

The company responds to a small number of omplaints by stating they are only the shipper of origin for this product, not the seller, and they have no control over their customer's policies. Only in a few cases did the company respond with any refund. We suggest contacting your credit card company and disputing the charges.

Complaint Closing Statistics

0 complaints against WhiteOverNite closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

WhiteOverNite complaints