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WhiteOverNite

  140 inquiries |
Online Retailers

2060 East Francis Street
Ontario, CA 91761
| Get Directions

(909) 930-3060

http://www.whiteovernite.com

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants generally allege they believe they are responding to a free trial, but soon find out that they have agreed to be billed for a total of approximately $160.00 for "introductory sets." Some customers complain the company charges their credit cards despite the fact that they have cancelled the order within the original 14 day trial period. Others allege non-delivery of the original free trial or the first auto-ship supply and difficulty contacting the company regarding cancellation and/or refunds.

The company responds to a small number of omplaints by stating they are only the shipper of origin for this product, not the seller, and they have no control over their customer's policies. Only in a few cases did the company respond with any refund. We suggest contacting your credit card company and disputing the charges.

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Complaint Closing Statistics

0 complaints against WhiteOverNite closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing merchandise at retail on the internet.

Primary Contact: Customer Service
Business Started: 3/12/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers a teeth whitening product known as WhiteOverNite. The product is marketed via numerous internet websites as a "free treatment" or "introductory offer." Respondents are required to pay a processing approval and handling fee of $4.87 and are asked for credit card numbers to cover the charge. Further website disclosures explain that by agreeing to their free introductory offer, consumers are authorizing the company to ship two full sets of their product for a fee of $69.95 plus $15.95 shipping and handling, and the remaining balance of $74.95 will be delayed until 30 days after the first payment. Careful reading of the terms of the agreement indicate that the original $4.87 charge and the shipping costs are not refundable. Consumers must contact the company and return the un-opened product to the company for a refund of the product price only. If the consumer cancels before the original shipment is sent, a $35 cancellation fee applies. At minimum, the product will cost $4.87 plus $35.00 cancellation fee.

We urge consumers not to respond to this company's offer.

Although the company's many websites make cancellation procedures appear fast and easy, in reality customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive.

This company's free treatment is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print accessed by a weblink to another site, but rather, disclosed along with the free trial solicitation .

Regardless, many consumers overlook the advisory, and are unaware of the charge until their next monthly credit card statement. In this company's case, consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse, they are unable to contact the company at all. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

White Over Nite
GreatWhiteSmile
Great White Smile
Xtreme White Smile
XtremeWhiteSmile

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Contacts:
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